SUPPORT/AID

Home/Support

Administration

Telephone

Consultations related to Sales, Post-sales Service and Invoicing.

Telephone: 902 585 961

E-mail

[email protected]

Schedule

Monday through Friday:
09:00 to 14:00 and 16:00 to 19:30

Technical support

Telephone

Consultations related to Technical incidences.

Telephone: 902 585 961

E-mail

[email protected]

Schedule

24 hours/7 days to the week
365 days to the year

More frequent questions

+ As to create an account of mail in the Control Panel?
R: In order to form his accounts of mail, it enters his space with the access keys (domain and password), we will accede to our Control Panel. It makes click in the section E-mail POP/IMAP, once accedes to it will have to create the account, would solicit to verify the password to him twice to verify that an error is not committed.

Next it makes click in Accepting to create the account, the system will give back the configuration to him of the mail account that you have created.

Very important to remember the password since you will be only them that know it, if at some time you mislead it you will have to put a new one.
+ As to form my account of mail?
R: We will begin executing the Outlook Express program, located in the menu of Home - All the programs or (Programs in the case of Windows Vista)

We accede to the Menu Tools and once unfolded, we click in Accounts€¦.

We select the account that we are going to modify. By general norm it takes the same name that the servant of incoming mail. Once selected, we click in properties.

Once we have acceded to the configuration of this account, directly go to the €œEyelash Servers €œand will modify the necessary data.
First of all, we must make sure that the mail servers have the following name:
(For example, for the michoche.com domain the servers would be: )
The servant of incoming mail POP3 or IMAP. mail.micoche.com
The servant of salient mail smtp. mail.micoche.com

Once formed correctly both servers of mail, we will come with the name from account (or user name) and the password. The passwords are stored and encriptadas in the servant, reason why in case of loss of the password it will be necessary to restitute it with a new one.

The name of user and the password are privileged data, reason why the maximum possible caution and security must be dealt with. The loss or cession of these data to third parties could cause not only disasters in the systems where the accounts but another type of disasters at legal level lodge, as it can be the illegal use of the systems of e-mail for the massive shipment of not asked for advertising mail (SPAM), shipment of virus, adware, spyware and all software or illicit, abusive considered content or of evil pleasure.

+ That I need to transfer my generic domain (com, net, org, info,€¦)?
R: The domain must be in the transferable state (IT ACTIVATES), must be in possession of the authorization code (Auth Code).

If the domain is not in that state, it contacts his present recording company in order that it corrects that state. Normally the protected state (LOCKED) is put by defect to avoid the robbery of domains. At the moment that you want to transfer the domain this state changed. Make sure that you appear as administrative contact, propietary.

If the company refuses to transfer the name or to change the state can be due to the fact that to the domain in time or any other incidence has not phelp that it has with them. In that case it must obligatorily solve this incidence before asking for the transference.
+ More onec non tempor arcu AT lorem vitae posuere augue
A: Lorem ipsum is simply dummy text of the printing and typesetting indust been the industry's standard dummy text to ever since the 1500s, when an unknown to printer took to galley of type and scrambled it to make to type specimen book. It there are survived not only five centuries, but also the leap into.
+ More onec non tempor arcu AT lorem vitae posuere augue
A: Lorem ipsum is simply dummy text of the printing and typesetting indust been the industry's standard dummy text to ever since the 1500s, when an unknown to printer took to galley of type and scrambled it to make to type specimen book. It there are survived not only five centuries, but also the leap into.
+ More onec non tempor arcu AT lorem vitae posuere augue
A: Lorem ipsum is simply dummy text of the printing and typesetting indust been the industry's standard dummy text to ever since the 1500s, when an unknown to printer took to galley of type and scrambled it to make to type specimen book. It there are survived not only five centuries, but also the leap into.
+ More onec non tempor arcu AT lorem vitae posuere augue
A: Lorem ipsum is simply dummy text of the printing and typesetting indust been the industry's standard dummy text to ever since the 1500s, when an unknown to printer took to galley of type and scrambled it to make to type specimen book. It there are survived not only five centuries, but also the leap into.
+ More onec non tempor arcu AT lorem vitae posuere augue
A: Lorem ipsum is simply dummy text of the printing and typesetting indust been the industry's standard dummy text to ever since the 1500s, when an unknown to printer took to galley of type and scrambled it to make to type specimen book. It there are survived not only five centuries, but also the leap into.
+ More onec non tempor arcu AT lorem vitae posuere augue
A: Lorem ipsum is simply dummy text of the printing and typesetting indust been the industry's standard dummy text to ever since the 1500s, when an unknown to printer took to galley of type and scrambled it to make to type specimen book. It there are survived not only five centuries, but also the leap into.
+ More onec non tempor arcu AT lorem vitae posuere augue
A: Lorem ipsum is simply dummy text of the printing and typesetting indust been the industry's standard dummy text to ever since the 1500s, when an unknown to printer took to galley of type and scrambled it to make to type specimen book. It there are survived not only five centuries, but also the leap into.
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