Administered services

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We have the solution to the necessity of your business.

  • Solutions to size

    Without concerning the typology or the magnitude of your project, we provided a customized solution to you: Administration, management, hardware, software, backup, monitoring, etc. All this with support 24X7.

  • Reduction of costs

    The externalisation of services IT provides many advantages in the technical and financial area. You will have to your disposition the experience of a team of qualified technicians, the fixed infrastructure cost becomes variable cost based on the needs at the same time as you reduce the personnel costs.

  • Security

    Confidentiality, Integrity and Availability are the basic pillars of our commitment that is credited with the Certification of Security ISO 27001:2005 in the SGSI of Asturhosting.

  • Flexibility

    The structure of your Managed Hosting grows agreed to your needs, adapts to which precise at every moment. The design of the architecture is adapted to each other through escalables and integrable and totally compatible solutions.

  • Total availability

    Forget the problems of availability and the possible infrastructure to you and hardware failures. You will always tell on all the resources to your disposition 24x7: specialistic technicians, machines and infrastructure of the highest quality.

  • Centralization

    An only supplier centralizes all the required services IT so that you can forget to you the technical aspects and center you in the success of your project.


Our Managed Services offer to you:

  • Specialized equipment

    We offer our knowledge and experience to you in services of migration, optimization of yield, design of architectures€¦ Accounts with an equipment of professional experts, certificates in processes ITIL and with the main suppliers of hardware and software.

  • Support to size

    You decide the level of support that you need, from most general to most exclusive and customized, with the possibility of having a Technical Account Manager. We helped you in which you need: to optimize the resources, to increase to the security€¦ and all the 24 hours the 365 days of the year.

  • SLA commitment

    The total confidence in the quality of our solutions allows us to establish agreements of level on watch (SLA) with availability from 99.9%. These agreements depend on the requirements of your project: availability of services, response times of the support€¦

  • Experience and confidence

    With than 15 years administering more servers, 250,000 clients and 1.4 million active services. He enjoys working next to a supplier solution and demonstrated experience.

  • Constant I+D+i

    A bet that represents a remarkable independence and permanent commitment with the technological development. This continuous innovation gives as result the competitiveness, the technical guarantee and the supply of solutions of high quality.

  • Certifications

    Our commitment with the quality is reflected in the numerous accreditations (Certification of Security ISO 27001:2005, Certificate of Quality UNE-EN ISO 9001:2000) and accreditations with the most prestigious brands: IBM, Microsoft, VMware, Parallels, Cisco, Oracle, Red Hat, Solaris, Citrix€¦


Solutions managed to your measurement


  • With Managed Hosting we to size offer a customized service to you and for any type of necessity: platforms Web, mail, data bases, applications, streaming, centers of endorsement€¦ Our solutions of IaaS allow a total flexibility you in the design of the adapted architecture more for your project.
    In addition, we adapted the management of the service to your needs with different levels from administration:

  • Total management of AsturHosting

    It delegates the complete management of your platform so that you only must worry you about your business and not about the technology.

  • Shared administration

    We share the administration of the service. You indicate to us what you want to control and what you prefer that we control.

  • Administered by you

    You control it everything: the management of the servers, S.O., security, applications€¦ and AsturHosting advises to you in these workings as technical support.


Solutions on which our Managed Services are based

  • Cloud solutions

    Scalability, flexibility and saving. Thanks to the VMware technology and to the platform of Cloud developed by AsturHosting, it redimensions your platforms in minutes, forget to you obsolete hardware, and everything paying only by the resources that you consume.

  • Dedicated solutions

    Infrastructure dedicated for your project. We offer the best servers to you of the market, machines with the majors guarantees hardware and capacity to lodge from small projects to most complex.

  • Housing

    It lodges your servers in AsturHosting: from Or individual to racks complete. It enjoys the last technology in physical security, air conditioning and electrical provision. Connection to Internet and speed of maximum unloading thanks to multiple operators and agreements of peering

  • Hybrid solutions

    Also you can combine in your project all our technological solutions: Cloud, Dedicadas and Housing. Be useful to you all the advantages that offer each to you of them and create your platform in accordance with your needs.


Administration of Software

With our Services Managed in Administration of Software, we can help you with the administration of an ample range of technologies:

  • Operating systems

    We guarantee the correct operation of your servers, improving his yield and maintaining updated them: installation and configuration of operating systems, maintenance, monitoring, update, patches and improvements of yield.

  • Data bases

    It delegates the management of your surroundings stand-alone, cluster, MySQL, SQL Server, Oracle€¦ We control: installation, configuration of BBDD, migration, consolidations, monitoring, management of alert, update, patches, tuning and improvements of yield.

  • Applications

    We install in your servant any type of application (Tomcat, Sharepoint, Joomla, Moodle, CRM, etc.). We were in charge to also install and to form your applications and of: to consolidate surroundings, to update and to patch.


Networking

We can offer Managed Services to you of Connectivity, in the following scopes:

  • Virtual Private network (VPN)

    It creates an extension of your offices in Data Centers de AsturHosting, and unifies everything in an only Virtual Private Network. Any user with permissions will accede to the systems and applications transparently. With technologies: VPN MPLS, VPN SSL, VPN IPSec, etc.

  • Lines of communications

    Ample variety of solutions of access to connect all offices to Internet and our three Data Centers, through different technologies according to the required necessity (fiber, connects point to point, LMDS, xDSL technologies)€¦

  • Balance of load

    Through diverse technologies, with equipment dedicated by client or shared, it is possible to increase to the availability and the capacity in your services, as well as to improve the response time.

  • Network of distribution of contents (CDN)

    It approaches the contents the user and offers a high quality on watch so that you forget problems of bandwidth and to support high volumes of concurrent connections.


Security

We have the following Managed Services of Security, to help you in the security and protection of your systems:

  • Control of Malicious Code

    It protects your servers against malware. Combining different technologies this service can protect your systems and archives of virus, spyware, bots, combined worms, Trojans, attacks by overflow of búfer (in Microsoft applications) and attacks.

  • Management of Vulnerabilities

    Obtén fast information, needs and completes of the vulnerabilities of your servant. We helped you to be always preparation against the threats in continuous evolution and the new vulnerabilities.

  • Test of code

    Analysis and detection of code vulnerabilities that cannot be controlled by the peripheral protections standard: injection of code, cross-site scripting€¦ Also we realised consultancies to identify the most advisable solutions.

  • Management of Firewall and IDS/IPS

    It approaches the contents the user and offers a high quality on watch so that you forget problems of bandwidth and to support high volumes of concurrent connections.

  • Other solutions of security

    It approaches the contents the user and offers a high quality on watch so that you forget problems of bandwidth and to support high volumes of concurrent connections.

  • Analysis of Compliance

    It approaches the contents the user and offers a high quality on watch so that you forget problems of bandwidth and to support high volumes of concurrent connections.

  • Forensic analysis

    It approaches the contents the user and offers a high quality on watch so that you forget problems of bandwidth and to support high volumes of concurrent connections.

  • Basic audit of Data

    It approaches the contents the user and offers a high quality on watch so that you forget problems of bandwidth and to support high volumes of concurrent connections.


Storage

We have Managed Services of Storage, in the following infrastructures:

  • Virtual Private network (VPN)

    It creates an extension of your offices in Data Centers de AsturHosting, and unifies everything in an only Virtual Private Network. Any user with permissions will accede to the systems and applications transparently. With technologies: VPN MPLS, VPN SSL, VPN IPSec, etc.

  • Lines of communications

    Ample variety of solutions of access to connect all offices to Internet and our three Data Centers, through different technologies according to the required necessity (fiber, connects point to point, LMDS, xDSL technologies)€¦


Managed service of Corporative Mail


  • Virtual Private network (VPN)

    It creates an extension of your offices in Data Centers de AsturHosting, and unifies everything in an only Virtual Private Network. Any user with permissions will accede to the systems and applications transparently. With technologies: VPN MPLS, VPN SSL, VPN IPSec, etc.


Critical Sites


  • Virtual Private network (VPN)

    It creates an extension of your offices in Data Centers de AsturHosting, and unifies everything in an only Virtual Private Network. Any user with permissions will accede to the systems and applications transparently. With technologies: VPN MPLS, VPN SSL, VPN IPSec, etc.


Disaster Recovery Plan


  • Virtual Private network (VPN)

    It creates an extension of your offices in Data Centers de AsturHosting, and unifies everything in an only Virtual Private Network. Any user with permissions will accede to the systems and applications transparently. With technologies: VPN MPLS, VPN SSL, VPN IPSec, etc.


Philosophy ITIL of our equipment


  • A project with specific requirements can only be developed in surroundings of customized work and with a team of qualified professionals. In order to offer the Managed Services to you that you need, accounts with experts to accompany to you, from the beginning, through a detailed advising, to the control and analysis of each passage in the putting in production and later development.

    AsturHosting has consolidated the philosophy of ITIL in its Technical Area through specialized programs of formation. In agreement with the code of good practices, our processes of Services Managed in Technologies of the Information, are focused to endorsing the levels on watch, their security, its availability, its continuity and the financial viability.


Monitoring Outpost in the Managed Services


  • Our Center of Alta Disponibilidad (CAD), has tools of Monitoring Outposts able to detect the possible problems that appear in real time, the 24 hours of the day. The CAD monitors the state of the lines of communications and the three infrastructures of Data Centers where your services are lodged, and activates the necessary protocols of immediate way before any incidence. In addition, the technical personnel of AsturHosting monitors other fundamental aspects:

    - the level of the resources hardware and the connectivity of your servant
    - the yield of your platform
    - and it realises monitoring information

    Of this form, our technical personnel continuously supervises and controls the state of your servant and, even, he can manage the alert and take the pertinent actions that marks the protocol that has settled down in mutual agreement.


Types of support in Managed Hosting


  • In the Managed Hosting de AsturHosting you will be able to enjoy a support, customized, with engineers to size specialized and of continued form 24x7x365. The support structure in 3 levels: the first level of support (N1) receives, registers, classifies and realises an initial analysis of your requests. It solves 80% of requests on watch, scaling the rest of tasks, at the following levels (N2 and N3). In the case of having contracted Advanced or Premium support, your requests will escalate more quickly at an advanced level, with the possibility of having a Technical Account Manager.

    We offer different types from support based on your needs:

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Levels on watch (SLA)


  • The total confidence in the quality of our managed services allows us to establish agreements of level on watch (SLA) with availability from 99.9%. These agreements include, among others beneficial terms, penalties for AsturHosting in case the level on watch was failed to fulfill. The parameters on which these agreements can be formalized are very diverse and depend on your requirements and your project: availability of services, electrical availability or of network, response times of the support and any other requirement that you create necessary.

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